Group Class Policy

Group Session Policy
Effective Date: March 16th, 2025
Last Updated: March 16th, 2025

Canine Kindness Co. ("we," "our," or "us") is dedicated to creating a safe and positive learning environment for all participants in group training sessions. This policy outlines expectations, scheduling procedures, and cancellation terms for group sessions. By enrolling in a group session, you agree to the following terms:

1. Registration & Payment

  • All group sessions require advance registration.

  • Full payment is required at the time of registration to secure your spot.

2. Cancellation & Refunds

  • Cancellations made at least 7 days before the session start date are eligible for a full refund.

  • Cancellations made less than 7 days before the session start date are non-refundable but may be eligible for credit toward future sessions.

  • No refunds or credits will be issued for missed classes.

3. Session Expectations

  • Dogs must be up to date on vaccinations (proof may be required).

  • Dogs must be on a secure leash and harness or collar during class.

  • Aggressive or highly reactive dogs may not be suitable for group training; we may recommend private sessions instead.

  • Guardians are expected to participate in training and follow provided instructions.

  • Disruptive behavior by dogs or guardians may result in removal from the class without a refund.

4. Liability & Safety

  • Guardians assume full responsibility for their dog's behavior and interactions.

  • Canine Kindness Co. is not liable for injuries, damages, or incidents occurring during training.

  • If a dog exhibits behavioral issues that impact the safety of others, we may recommend alternative training options.

5. Make-Up Classes

  • We do not offer make-up sessions for missed classes.

  • In some cases, trainers may provide materials or guidance to help you stay on track.

6. Confidentiality & Privacy

  • Client information and training details are confidential.

  • We may request permission to record sessions or take photos/videos for training or promotional purposes, but consent is always required.

7. Contact & Support For questions or to make changes to your enrollment, please contact us at:

Canine Kindness Co.
mariah@caninekindnessco.com

505-585-5803

By enrolling in a group session with Canine Kindness Co., you acknowledge and agree to this Group Session Policy.